Chronology	8th April 2002 : Gem Upgrades was launched as a sole agency to provide IT technical infrastructure and literary services. 28th Dec 2006: Gem Upgrades Ltd was launched as a Limited Company with emphasis on public sector IT Training.
Owner profile	John McGhee (MBCS, CITP, ABILD) - Former systems programmer, Oracle DBA and European IT Manager, specialised in technical infrastructure in Europe, USA & China. - Took an early-retirement package in 2002 then undertook Project Management contracts involving IT outsourcing & Chinese telecoms. - Wrote a series of magazine articles and renovated a house in France to provide Respite Care services. - Rejoined the IT industry in 2004 as a Technical Writer and Independent Trainer covering North West London, Oxfordshire & Wiltshire.
Associations	- Chartered Life Member of the 'British Computer Society'. - Member of the 'British Institute for Learning and Development'. - Web Author for the 'Global Oracle Contractors Network'. - Medal winner at the '2008 IT Industry Awards'.
Specialist areas	Crisis management, disaster/recovery and business continuity. Guest speaker at the opening ceremony of Guardian's risk management HQ. Technical Systems: IBM, Vax, Bull, Sun Solaris, Microsoft, Unix, Oracle SQL & RDBMS and Oracle Financial applications. Training: ESCR and ICS applications - Anite (Swift), Corelogic ( Frameworki), OLM (CareFirst, CareAssess, CareStore) & ContactPoint
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